Answers to Common Questions

UB Smoke-Free Policy

The University at Buffalo is committed to providing a healthy, comfortable, and safe smoke-free environment for its students, faculty, staff, and visitors. Therefore, smoking is prohibited on all university-managed property, both indoors and outdoors. Attendees at public events, such as conferences, meetings, lectures, social events, cultural events, and/or athletic events will be required to abide by this policy.

Getting Around


Discounted Tickets

Ask Us

Getting Around

Is there an elevator to the balcony?
There is NOT an elevator to the Mainstage balcony.  Please be aware that access to balcony seating in the Mainstage theatre requires the use of stairs.  There is an elevator in the Mainstage to access the cross-aisle in the orchestra seating section where there are assigned spaces for wheelchairs.

I use a wheel chair.  How can I access the Center for the Arts?
Sidewalks and parking lots were renovated in 2007 to include wheelchair ramps and more wheelchair accessible parking.   The front doors of the Center for the Arts are on level with the sidewalk, and an automatic door can be opened on either side of the main doors by pressing the red button.  The handicap parking spaces are located in the nearest lot available to the Center.  .  

The Center is ADA compliant.  Accessible seating areas are solely for disabled patrons and their companions. The Center has adequate accommodations for physically challenged patrons on the main level of the theatre with direct elevator access.  Our dedicated volunteer usher corps are here to help with transport.   Tickets are available by calling the Center Box Office at (716) 645-ARTS, then dial "0" for a representative. 
By purchasing an accessible seating ticket, you agree to the following: The ticket will be used only by a disabled person and his/her companion. A ticket holder may be denied entry to, or removed from, the accessible seating area if he or she is not disabled or the legitimate companion. If this occurs, the venue shall have no obligation to provide alternate seating.

At the performance, patrons should please contact one of our friendly ushers to operate the elevator and direct them to the seating area.

How may I borrow an assisted listening device at a performance?
Please inquire for an assisted listening device at coat check or with one of our ushers.  The attendant will ask for a driver's license or other valid form of ID to hold until you return the device at the end of the performance. 

When is the building open? 
The Center for the Arts is open to the public Monday - Saturday, 7am - 11pm; and Sunday, 11am - 11pm.  Business hours for the main administrative office are Monday - Friday, 9:00am - 4:30pm
All University parking lots require a parking tag Monday - Friday, 7am - 3pm.  For your convenience, 15 minute parking is generally available in the traffic loop in front of the Center without a parking pass.

Do you have a "Lost and Found?"
Visitors may check in the Main Office, Room 103, during regular business hours, Monday through Friday, 9:00am - 4:30pm, regarding lost items, or they may phone the main office at (716)645-6259. They may also check with Campus Police's Lost and Found at (716) 645-2227. 

What is the refund policy?

All Sales Are Final.  There are NO Refunds or Exchanges.  In the event a performance is postponed or cancelled, instructions will be made available to ticketholders.  

Where are the restrooms located?

Public restroom entrances are located in the Atrium opposite the theater entrances; men's rooms are closer to the stairs and ladies' rooms are closer to the Mainstage.  Additional restrooms are located in the basement level near the main staircase, also accessible by the nearby elevator.

Where is the Center for the Arts?
Please click here to visit our Directions page.

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Where can I park when I come to buy tickets?
15 minute parking is available in the loop in front of the building.

Where can I park when I come to help chaperone my child's school when
they come for a performance?

Educators are sent information and maps regarding parking in advance of the performance they will be attending.  Parking will be reserved for buses in the Stadium lot.  If you are attending the performance in private vehicles, you may park in either Lake La Salle Lot or Alumni Lots B & C.  You will not need special hang tags for parking in these lots as special arrangements have been made to accommodate those attending the performance.  If any private vehicle is parked in any other lots, it may be ticketed.

Where will my bus park when I coordinate a large group?
On Schooltime School Groups will be sent a letter specifying bus parking policies due to the nature of the weekday performances. 

What are the parking policies at the University?
Generally, parking lots are restricted to University faculty, staff and students Monday through Friday, from 7am - 3pm.  Please click here to access the website of UB Parking and Transportation for more information.

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Will there be food available at the performance?
Light concessions, usually including soft drinks, snacks, and candy, are generally available before and during performances.  Vending machines are also located in the basement level at the front of the building.

Will there be a bar?
The Center for the Arts contracts with Falletta's Restaurant to provide a bar before and during intermission of most evening Mainstage performances. 

Where is the nearest ATM?
The closest ATM is located in the lobby of nearby Alumni Arena.  Another is located in The Commons, and a series of banking ATMs are located on the ground floor of the Student Union, just outside room 150.
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Discounted Tickets

I'm a student.  Do I get a discount on tickets?
When a student ticket price is listed for an event, student discount tickets are available to all K-12 and college students with a valid school ID at the Center Box Office , unless otherwise specified. 

UB student organizations such as the Undergraduate Student Association or Student Affairs, may partner with the Center to present a performance or purchase tickets to be distributed free of charge to their members.  Please contact these organizations directly for more information.

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Ask Us

For more information:
Click here to ask a question directly using our contact form
or call (716) 645-ARTS, then:
3  - for directions to the Center for the Arts
4  -

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