Frequently Asked Questions

Do you have a "Lost and Found?"
Visitors may check in the Center for the Arts Office, Room 103, during regular business hours, Monday through Friday, 9 a.m. - 4:30 p.m., regarding lost items, or they may call the Center at 716-645-6259. They may also check with the University Police 716-645-2227.

What is the refund policy?
All sales are final.
There are NO refunds or rexchanges. In the event a performance is postponed or cancelled, instructions will be made available to ticketholders.

Where are the restrooms located?
Public restroom entrances are located in the Atrium opposite the theater entrances; men's rooms are closer to the stairs and ladies' rooms are closer to the Mainstage Theatre. Additional restrooms are located in the basement level near the main staircase, also accessible by the nearby elevator.

Where can I park when I come to buy tickets?
10-minute parking is available in the loop in front of the Center for the Arts.

What are the parking policies at the University?
Generally, parking lots are restricted to University faculty, staff and students with parking permits Monday through Friday, from 7 a.m. to 3 p.m. For short-term parking, you can park at one of the parking meters. Visit the UB Parking and Transportation site for more information.

UB Smoke-Free Policy

The University at Buffalo is committed to providing a healthy, comfortable, and safe smoke-free environment for its students, faculty, staff, and visitors. Therefore, smoking is prohibited on all university-managed property, both indoors and outdoors. Attendees at public events, such as conferences, meetings, lectures, social events, cultural events, and/or athletic events will be required to abide by this policy.


Will there be concessions available at the performance?
Light concessions, usually including soft drinks, snacks and candy, are generally available before and during performances. Vending machines are also located in the basement level at the front of the building.

Will there be a bar?
The Center for the Arts contracts with Falletta's Restaurant to provide a cash bar before and during intermission of most evening Mainstage performances.

Where is the nearest ATM?
The closest ATM is located in the lobby of nearby Alumni Arena. Another is located in The Commons and on the ground floor of the Student Union, just outside room 150.

Discounted Tickets

Do you offer a student discount on tickets?
When a student ticket price is listed for an event, student discount tickets are available to all K-12 and college students with a valid school ID at the Center Box Office, unless otherwise specified.

UB student organizations such as the Undergraduate Student Association or Student Life, may partner with the Center to present a performance or purchase tickets to be distributed free of charge to their members. Please contact these organizations directly for more information.

For more information, click here to ask a question directly using our contact form or call 716-645-6259.