Frequently Asked Questions

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two students studying at a table in the UBCFA atrium.

General Questions

Do you have a "Lost and Found?"
The UB Center for the Arts Lost and Found is located in the Main Office, Room 103, which is open during regular business hours, Monday through Friday, 9 a.m. – 5 p.m, and we may be reached at ubcfa@buffalo.edu or 716-645-6259. Many Lost and Found items are turned into University Police, and visitors can contact them at 716-645-2227. The UBCFA holds Lost and Found items for two weeks, at which point items with value are provided to University Police.

What are the parking policies at the University?
Information about parking on campus is available on our Hours, Directions and Parking page

Is smoking allowed on the University at Buffalo campus?
The University at Buffalo is committed to providing a healthy, comfortable, and safe smoke-free environment for its students, faculty, staff, and visitors. As a result, smoking is prohibited throughout the university, both indoors and outdoors. We kindly ask that you please refrain from smoking while on campus. Please visit UB’s Smoke Free Policy for more information.

Can I bring my own water bottle to events? 
Outside food and drink are not allowed during events held at the UBCFA. You may be asked to dispose of such items upon entry.

Will I be allowed to re-enter an event if I leave the UBCFA? 
In general re-entry is allowed, patrons should have their ticket available for exit and re-entry scan and will be required to pass through security check point, when in effect, upon re-entry. Re-entry and security policies may vary by event, patrons should check with UBCFA Staff or Volunteers prior to exiting the UBCFA. To inquire about specific show policies in advance please contact us at ubcfa@buffalo.edu or 716-645-6259.

Can I bring my backpack/book bag into the theatre with me?
Large bags and backpacks are not allowed in the theatres, event spaces or past security check points when in effect. Bags 12”x12”x6” or smaller are permitted and may be subject to search. Medical items/bags and diaper bags are permitted and may be subject to search. Please be aware that the following items are prohibited at events held at the UBCFA:

  • Weapons
  • Food, drinks, or alcohol
  • Illicit drugs and/or related paraphernalia
  • Professional cameras or recording equipment
  • Glass containers
  • Signs/sticks and umbrellas
  • Flags or banners
  • Voice amplifiers or noisemakers
  • Cigarettes/Tobacco products including vaporizer devices

What is your policy on seating late arrivals?
Those arriving after the start of a performance will be seated at a suitable break in the performance at the discretion of management. Please be aware that some productions do not offer late seating. To inquire about specific show policies in advance please contact us at ubcfa@buffalo.edu or 716-645-6259.

How will I know if an event is cancelled due to bad weather? 
There may be instances when inclement weather affects scheduled performances and events. Changes in event operations will be announced on the UBCFA website, social media channels and local news outlets. For ticketed performances, tickets will not be refunded if the performance is held as scheduled. In the event a performance is postponed or cancelled, instructions will be made available to ticketholders as soon as possible. The UBCFA will only close due to inclement weather if the university as a whole closes and/or if driving bans are issued for the immediate Amherst area.

Is there an elevator to the balcony?
There is NO elevator access to the Mainstage Theatre balcony, all balcony seating requires the use of stairs.

Can I rent or borrow technical, video equipment or costumes from the UBCFA?
The UBCFA does not rent technical equipment or costumes. 

Tickets and Ticket Office

Where can I park when I come to buy tickets?
15-minute parking is available in Coventry Loop in front of the Center for the Arts. More information on parking

When is the ticket office open?
Ticket Office information

What is the refund policy?
All Sales Are Final. There are NO Refunds or Exchanges. In the event a performance is postponed or cancelled, instructions will be made available to ticketholders.

Do you offer a student discount on tickets?
When a student ticket price is listed for an event, student discount tickets are available to all K-12 and college students with a valid school ID at the UBCFA Ticket Office, unless otherwise specified. UB student organizations such as the Undergraduate Student Association or Student Life, may partner with the UBCFA to present a performance or purchase tickets to be distributed free of charge to their members. Please contact these organizations directly for more information.

I arrived after the Ticket Office closed, how can I retrieve my will-call tickets?
Please see UBCFA Staff or Volunteer who will notify the House Manager. The House Manager will be able to assist with your will call tickets.

My tickets were lost, stolen, or destroyed. What do I do?
If your tickets are lost, stolen, damaged, or destroyed, please contact the UBCFA Ticket Office. Make sure you have your order confirmation number or the credit card you used to buy the tickets readily available. For damaged or destroyed Print at Home tickets, just print again from the link in your confirmation email or login to your account.

Do I have to purchase a ticket for my child? 
Every patron, over the age of 2 years, must have a ticket to attend a performance. Those 2 and under can attend without a ticket as long as they will be sitting on a lap or be held by an adult. We ask that patrons consider carefully whether a performance is appropriate for children before planning to attend. Please be aware that children who are disruptive will not be allowed to remain in the theatre.

I purchased my tickets on a third party resale website (i.e. StubHub, etc.), is my ticket valid?
We urge everyone to purchase tickets through the UBCFA Ticket Office or online at Eventbrite. All other ticket brokers are not recognized ticket agents of the UBCFA. If you use tickets that come up as lost or stolen, you risk being denied entry to the event or being removed from the event upon the presentation of replacement tickets by the legal ticket holder. UBCFA Tickets

Conveniences

Where are the restrooms located?
Public restrooms are located on the main level in the Atrium opposite the theatre entrances.  Men’s Room is located towards the front of the Atrium, and Ladies Room is located towards the rear of the Atrium.  Restrooms are also located on the balcony level of the Mainstage Theatre.  Additional restrooms are located on the lower level at the bottom of the main stairs, also accessible by the nearby elevator.  All restrooms are accessible.  Information on single user restrooms or speak with the UBCFA event staff on site.

Will there be concessions available at the performance?
Light concessions, usually including soft drinks, snacks and candy, are generally available before and through intermission for Mainstage performances. Vending machines are also located on the lower level at the front of the building.

Will there be a bar?
A cash bar is available for most evening Mainstage performances. The bar is generally available before and through intermission.

Where is the nearest ATM?
The closest ATM is located in the lobby of nearby Alumni Arena. Another is located in The Commons and on the ground floor of the Student Union, just outside room 150.

Accessibility

I require assistance getting to my seat, can I enter the theatre early?
Whenever possible we try and allow entry to the theatres by persons with disabilities and those who require assistance just prior to general attendees. This courtesy is for the patron with a disability and a single companion. Patrons who require assistance should arrive at the theatre early and check in at the Patrons with Disabilities sign (Mainstage Theatre only). For more information, visit our Accessibility page. 

Where can I find information about accessibility? 
Please visit our Accessibility page for information about accessibility accommodations and services

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